Faq's
Below are frequently asked questions, you may find the answer for yourself
Below are frequently asked questions, you may find the answer for yourself
We provide paid repair services for damaged products at an additional cost. The cost of returning the product and dispatching it back to you shall be borne by you.
Yes, we do provide tutorials for our products. You can visit our Product Support page to watch tutorials and learn how to operate them.
Each product contains User Manual Tutorial Technical Guide We only provide paid repair services. Question: What documentation is included with each product? Answer: Each product comes with the following documentation: User Manual Tutorial Technical Guide All expenses including courier charges to get it delivered to us, repair charges, and the courier charges to return it back to the buyer shall be borne by the buyer.
The buyer is responsible for covering all expenses associated with the repair process. This includes: Courier charges to send the product to us for repair Repair charges for the service itself Courier charges to return the repaired product back to the buyer.
No, these expenses, including courier charges for both sending and receiving the product, as well as the repair costs, are the responsibility of the buyer in all cases.
You can contact our customer support team or visit our website's "Repair Services" section to get an estimate of the repair charges for your specific product. This will help you plan accordingly before sending it in for repair.
If your product is under warranty, the repair charges may be covered by the warranty. However, the courier charges for sending and receiving the product are typically not covered by warranty and should be borne by the buyer.
We accept the following forms of payment:
UPI /
Credit/Debit/ATM Card /
Net Banking /
EMI (Easy Installments)
We accept the following forms of payment:
UPI (Unified Payments Interface) /
Credit/Debit/ATM Cards /
Net Banking /
EMI (Easy Installments)
Yes, you can make payments using your UPI (Unified Payments Interface) account. We offer this convenient payment option for your ease of transaction.
Absolutely, we accept credit cards, debit cards, and ATM cards as valid payment methods. You can use your card for a seamless checkout experience.
Yes, we provide the option to make payments through net banking. Simply select this option during the checkout process and follow the instructions to complete your payment securely.
Yes, we provide EMI (Easy Installments) payment options to make your purchase more manageable. You can choose this option if you prefer to pay for your purchase in installments.
We do not charge any extra fees for using the mentioned payment methods. However, it's a good practice to check with your bank or financial institution for any potential charges they may apply.
3 DAYS RETURN POLICY
In case of manufacturing defect only return is applicable and after validation replacement is done within 7-10 days
You shall receive your refund after returning the product, within 7-8 business days.
Free replacement only if the product is unused and no damage has been done to it from your end.The product should be unused and free of any wear and tear.
The product can be repaired at an extra cost as per your discretion.
Free pickup from doorstep pan india for warranty claims
We offer a 3-day return policy. You can return a product within 3 days of receiving it. However, please note that returns are only applicable in the case of a manufacturing defect.
You can return a damaged product only if the damage is due to a manufacturing defect. After validation, we will arrange for a replacement, which typically takes 7-10 days.
You should receive your refund within 7-8 business days after returning the product.
You can request a free replacement if the product is unused and free from any damage caused on your end. It should be in its original condition without any signs of wear and tear.
If the product has been damaged due to reasons other than manufacturing defects, it can be repaired at an extra cost, as per your discretion.
We offer a 1-year warranty along with a quality guarantee for our products. Additionally, we provide free pickup from your doorstep across India for warranty claims.
Refund Policy You can request our Return & Refund Service: Within 3 days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition (Enterprise product does not support return service if has been activated.). Within 3 calendar days of receiving a product if the product has a manufacturing defect.
You can request our Return & Refund Service under the following conditions:
⢠Within 3 days of receiving a product if the product has no manufacturing defect and is still in new or like-new condition.
⢠Within 3 calendar days of receiving a product if the product has a manufacturing defect.
A product is considered to be in "new or like-new condition" if it is unused, undamaged, and still in its original packaging with all accessories and tags intact.
No, Enterprise products do not support return service if they have been activated. Please ensure that you have thoroughly reviewed and tested the product before activation.
To initiate a return and refund request for a product with a manufacturing defect, contact our customer support team within 3 calendar days of receiving the product. They will guide you through the process.
Once your return request is approved, you can expect to receive your refund within a reasonable timeframe, typically within a few business days.
We recommend reviewing our full Refund Policy to understand all the terms and conditions associated with our return and refund service.
Ordering a product from our website is easy. Here are the steps:
1) Select the product you would like to buy.
2) Click on the "Add to Cart" button.
3) If you wish to add more products, continue adding them to your cart.
4) Once you've finished adding products, click on "Proceed to Check Out."
5) If you're an existing customer, log in with your email ID and password.
6)If you're a new customer, select the "Register" option and click "Continue."
7) Provide the requested information and click "Continue."
8) Choose your preferred shipping method and click "Continue."
9) If you selected the Credit Card/Netbanking option, you'll be directed to the payment gateway website to complete your order.
10) If you chose another payment method, your order is now complete. Proceed to make your payment using the selected method.
While you can place an order as a guest, we recommend creating an account to make the checkout process faster and to access order history and tracking information.
We accept various payment methods, including Credit Card, Netbanking, and other payment options. You can choose the one that suits you best during the checkout process.
Once an order is placed, it may not be possible to change the shipping method. Please ensure you select the correct shipping method during the checkout process.
You can track the status of your order by logging into your account and visiting the "Order History" section. You'll find real-time updates on the progress of your order there.
To cancel an order, please send us an email with the order number included. We will proceed with the cancellation if the order has not been shipped yet.
In your cancellation email, make sure to provide your order number, which will help us identify and process your cancellation request efficiently.
Please send your cancellation request to our customer support email address, which can be found on our website or in your order confirmation email.
After placing an order, we will send you a confirmation email. You can track the status of your order by clicking on the link provided in that email.
While the confirmation email is the easiest way to track your order, you can also log in to your account on our website to check the status of your orders in the "Order History" section.
Order statuses typically include "Processing," "Shipped," and "Delivered." You can find detailed information about your order's status in your account or by reaching out to our customer support
If you encounter any issues with your order after it has been delivered, please contact our customer support team, and they will assist you in resolving any concerns.
Yes, it's absolutely legal to purchase drones in India. However, it's important to note that certain categories of drones may require a license from relevant authorities. We do not take responsibility for any complications that may arise from failing to obtain the necessary licenses. For more information on drone regulations, please visit digitalsky.dgca.gov.in.
No, once your payment is completed, your order will be processed, and there won't be any additional documentation required for the delivery. You can easily track the status of your order through your account tab.
No, the product does not require customs clearance as it is shipped within India. You can expect a hassle-free delivery process within the country.
Once we ship your order, a link to download your invoice will be provided in your shipping confirmation email. If necessary, you can also contact IZI Customer Care to assist you with your invoice. If items in your order are to be shipped at different times, each shipment will be invoiced separately. IZI cannot amend invoices after they have been issued and cannot combine multiple invoices.
In accordance with federal and state regulations, in some states, your online purchases from IZI will be taxed at the applicable sales rate according to your shipping address. Any additional duties incurred during the import process will be paid for by IZI. You may find sales tax details on your checkout page and invoice.
Once we ship your order, a link to download your invoice will be provided in your shipping confirmation email. If you need assistance with your invoice, you can also contact IZI Customer Care for support.
If items in your order are shipped at different times, each shipment will be invoiced separately. Please note that IZI cannot amend invoices once they have been issued, and we are unable to combine multiple invoices.
In accordance with federal and state regulations, in some states, your online purchases from IZI may be subject to sales tax based on your shipping address. Any additional duties incurred during the import process will be covered by IZI. You can find sales tax details on your checkout page and invoice.
You can find details about the sales tax applicable to your order on the checkout page during the ordering process and in the invoice provided after your order has been shipped.
