Refund Policy

General Terms and Conditions

1.      The buyer is entitled to a 30-day return window from the date of delivery for products with manufacturing defects.

2.      After the return window expires, buyers facing product issues or needing assistance should contact us at customer@izicart.com or fill out the repair form on our website: Repairing Services.

o    The request must include:

§  Product Image

§  Invoice Copy

§  Google drive link/url with a video demonstrating the issue

3.      For after-sales service during the warranty period, buyers must contact the IZI service center or visit the IZI Warranty for service procedures.

4.      Warranty claims require valid proof of purchase, receipt, and order number. The product must also be registered on our website to avail of warranty services.

5.      Repairs or services not covered under warranty will incur applicable charges.

6.      Warranty coverage is valid worldwide.

Warranty Coverage

  1. The warranty is based on IZI’s published materials, including user manuals, safety guidelines, specifications, in-app notifications, and service communications.
  2. Warranty duration varies based on the product and components.
  3. The warranty period begins on the date of purchase.
  4. Warranty Coverage Includes:
    • Main Device: 1 year
    • Battery: 6 months
    • Accessories (if applicable): Coverage varies

Each product is eligible for a single replacement only. Replacements do not reset the warranty period—the original purchase date remains applicable.

 

Exclusions from Warranty

The warranty does not cover:

  1. Improper use or external damage, including exposure to extreme environmental conditions, mishandling, unauthorized alterations, or improper installation.
  2. Tampered products, including altered serial numbers or waterproof markings.
  3. Unauthorized modifications, repairs, or alterations, including changes to flight log details.
  4. Glass, plastic peripherals, and additional accessories are included with the product.
  5. Physical damage, including water, crash, or fire damage.
  6. Damage due to electromagnetic interference, such as near mining areas, radio transmission towers, or high-voltage zones.
  7. Physically damaged products are not eligible for warranty claims or replacements.

 

Returns and Replacements

Eligible Return or Replacement Cases:

  1. In-transit damage during delivery
  2. Incorrect product received
  3. Defective product received

Return & Replacement Process:

  1. For claims regarding in-transit damage or wrong products, the buyer must notify the company within 48 hours of delivery and provide an unboxing video. The video must be continuous, without any cuts or pauses, and clearly show the product’s serial number.
    • Submit via email (customer@izicart.com) or through the returns form on IZI Returns.
  2. For defective products, buyers must provide:
    • Image of the issue
    • Video demonstrating the defect
    • Invoice copy
  3. Review Process:
    • Step 1: Submit complaint via the repair form at IZI Repair.
    • Step 2: IZI’s technical team will inspect and provide a report within 48 hours.
    • Step 3: Based on the report, replacement or refund decisions will be made within 3-5 business days.
  4. If a refund is approved, the amount will be transferred to the buyer’s bank account within 7-8 business days.
  5. IZI reserves the right to deny exchange requests if a product has been tampered with or damaged.
  6. Returns will be rejected if product labels, serial numbers, or waterproof markings show signs of alteration.
  7. Buyers are responsible for courier charges associated with returns, warranty claims, or replacements unless specified otherwise. A flat courier fee may apply if no service is required.

Cancellations are not allowed after dispatch. If an order is dispatched, courier charges will be applicable.

 

Repair and Customization Considerations

  1. If the buyer rejects the repair cost, the product will be returned as received.

Buyers should remove stickers, paint, or decorations before sending a product for repair. IZI is not responsible for damage or loss of customizations.

 

Cancellation Policy

  1. Orders may be cancelled within 12 hours of placement, provided they have not been processed or shipped.
  2. If an order is cancelled within this timeframe, no cancellation fee will apply. However:
    • If the order has been processed, customized, or shipped, a cancellation fee may apply.
    • Shipped orders cannot be cancelled or refunded but may qualify for returns/exchange per the return policy.

 

Refund Process for Cancellations:

  1. If an order is canceled within the cancellation period, a full refund will be issued to the original payment method.
  2. If cancelled after the period but before shipment, a refund may be issued after deducting applicable fees.
  3. Orders already shipped or processed are not eligible for a refund but may be returned per the Return Policy.

 

How to Cancel an Order:

  1. Buyers must contact customer support via:
    • WhatsApp or Phone: 9644344669
    • Email: customer@izicart.com

Customer support is available Monday to Saturday, 10:00 AM to 6:00 PM

 

Shipping & Return Fees

  1. If an order has already been shipped, the buyer must bear the return shipping fees.

 

Unforeseen Circumstances

IZI reserves the right to cancel or delay orders due to circumstances beyond our control, including:

  • Natural disasters
  • Strikes
  • Government regulations

 

Legal Compliance

This policy is governed by applicable local, state, and federal laws related to order cancellations and refunds.

 

Policy Updates

IZI reserves the right to modify this policy at any time without prior notice. Changes will be posted on our website and will be effective immediately.

 

Undelivered or Refused Orders

  1. If an order is cancelled or refused, courier charges will be deducted from the refund.
  2. If the shipment is delayed from IZI’s side, a full refund will be provided.
  3. Once an order is delivered, the cancellation policy no longer applies, and the Return Policy takes effect.

 

Arbitration & Dispute Resolution

Any disputes arising from this policy shall be resolved through arbitration in accordance with Indian arbitration laws.

Contact Us

For inquiries, contact IZI Customer Support:

📞 9644344669
📧 customer@izicart.com
🕒 Monday to Saturday, 10:00 AM – 6:00 PM